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Where is the Water/Sewer Billing office located?
The Water/Sewer Billing Office is located at 136 N. Blanchard St.
The Water/Sewer Billing Office is open from 8 A.M. to 4:45 P.M. Monday through Friday.
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How do I start water & sewer service?
For water and sewer services that are preexisting (not new construction), an online application is required along with scheduling an appointment to complete and sign your application with the Water/Sewer Billing Office. Should you need assistance with your application, you are welcome to contact us at (419) 424-7190 or meet with us at 136 N. Blanchard Street.
A driver’s license or other photo ID is required.
A $100 deposit is required for water service. A $100 deposit is required for sewer service.
If you are renting, leasing, or buying on land contract we will need additional approval from the land owner.
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How much is the deposit for new water/sewer service?
There is a $100 deposit for water service and a $100 deposit for sewer service. If you have both services, you will be charged both deposits.
Deposits for owner billed properties may be waived based on your payment history from a prior or current account with the Findlay Water Department or a letter of credit from a current account with another Water Municipality.
Deposits are required for all non-owners to obtain water and sewer service at rental properties.
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How is my water meter read for billing?
Your water meter is wired to send readings into our office several times a day. Although your meter is thoroughly monitored for leaks and maintained by our trained meter technicians, if for any reason a meter reading cannot be obtained, such as snow, ice and leaves over the meter pit, your bill will be estimated based on your average history.
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When is my Water/Sewer Bill due?
Bi-Monthly residential bills for properties located NORTH of the Blanchard River and West of CR 236 are due on the twelfth of the EVEN months.
Bi-Monthly residential bills for properties located SOUTH of the Blanchard River and East of CR 236 are due on the twelfth of the ODD months.
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How do I end water and/or sewer service?
To end your service, you will need to call the Water Office at 419-424-7190 during office hours. This request will result in the water meter being turned off and sometimes removed from the property.
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When is my security deposit returned?
Deposits on owner-billed properties will be applied to the account after 2 years of on-time payments. Deposits on non-owner billed properties will be applied to the final bill. Any excess money will be refunded after the final bill is deducted.
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My utility bill is high. What does that mean?
Many customers have seasonal water usage patterns and use more water during summer months than in winter months. This can be due to swimming pools, watering gardens and irrigating lawns. There is usually no problem with this type of consumption fluctuation.
If your usage increases and you do not know of a reason, this may be indicating a leak in your house or on your line. Keep in mind that having extra house guests or a toddler that becomes toilet trained may increase your usage.
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What kind of leaks will affect my bill?
All leaks will affect your bill. A faucet with a slow drip can waste almost 3 gallons of water a day. Toilet leaks are the hardest to visualize as the water is lost directly to the sewer and can increase your bill substantially.
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How do I know if my toilet is leaking?
Sometimes you can hear a toilet running. There are also leaks that are considered silent toilet leaks. Here are two visual tests that you can do to help you check your toilet for a leak:
1. Dye Test Flush the toilet and wait 5 minutes for it to refill. Remove the toilet tank lid and put several drops of food coloring to color the tank water. Do not flush the toilet at this point. Check the toilet bowl every 10 minutes for the next 45 minutes. If any colored water gets into the toilet bowl, then you have a leak in the toilet. Flush the remaining colored water through. You need to fix the toilet.
2. Stand Tube Test Flush the toilet and wait 5 minutes for it to refill. Remove the toilet tank lid. Sprinkle some powder on the top of the water. If the water level is too high, you will see the powder on top of the water drain down into the stand tube. This type of leak in your toilet is silent. You will need to adjust the water level to an inch below the stand tube.
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Is there any adjustment for a water leak?
The only adjustment for a leak is an underground leak on the water line from the meter into the house. After you replace the line, call the office for the adjustment. A plumber's bill will need to be submitted.
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What happens if I receive a delinquent notice for a past-due Water/Sewer bill?
The delinquent notice will have a due date and date of disconnection listed. If we do not receive payment by the date of disconnection, you will be subject to disconnect. If you get disconnected, you will have to pay the amount due in full and pay all reconnect fees to restore water service.
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I can't pay my entire Water/Sewer bill by the due date. Will you accept a partial payment?
Yes. We will credit any amount you pay. Payments can be made at any time. Any balance remaining after the due date will be assessed penalties. If the bill is not paid in full by the end of the month, you will receive a delinquent notice.
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Although I have signed up for AUTOPAY, I still receive a bill. Why is that?
The bill you receive is your record of the information used to calculate your charges (reading dates, meter readings, usage and charges). It also lets you know the total amount that we will be drafting from your bank account and the due date of the draft. As an AUTOPAY customer, your bill will include the following message: "AUTOPAY - DO NOT PAY".
However, if you wish to stop receiving a paper copy of your bill, you are welcome to register to view your bill online at Online Access.
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Can I view my bill online?
If you would like to stop receiving a paper copy of your bill, you may sign up for online bill access where you will have the ability to receive and view your utility bill via email. See our Bill Pay page for more details.
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What are my options for paying my Water/Sewer bill?
See the Bill Pay page for options to pay your utility bill.
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May I pay my utility bill with a credit card in the office?
Yes. Visa and Mastercard payments are accepted online, via phone, and at the Water/Sewer Billing Office through the use of ACI Payments. A convenience fee will be charged by ACI Payments for the use of this service.
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How do I obtain a temporary water meter?
Temporary meters are available for construction purposes only and must be approved by the Water Distribution Department before purchasing the permit. Once the user is finished with this service, all used water shall be billed at the prevailing rate. The Fire Hydrant Permit form and current rate information are available on the Contractor Information page. Completed forms should be brought to the Water Distribution Department for approval.
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What part of the service line is the City's responsibility and what part is the customers?
The service line from the meter box or valve box, which is generally located in the boulevard, to the home, is the owner's responsibility. The Water Distribution Department is responsible for the service line from the main line to the meter box.
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What should I do if I have rusty colored water?
Contact the Water Distribution Department at 419-424-7192 (option 2) between the hours of 7 am - 4 pm Monday through Friday. After 5:00 pm or weekends, please call the Water Treatment Plant at 419-424-7193 (option 3).
Provide as much information as possible, including time and date the problem started, location, and your best description of the problem.
Occasionally, you may experience discolored water. This can result from the water system being used to fight a fire, higher than normal usage throughout the City, pipes being disturbed by a water main break, construction, or fire hydrant flushing. These situations can disturb the deposits on the inside of the pipe resulting in discolored water. Generally, the water will clear within a few hours.
Do not run the water continuously during this time. Instead, check the cold water hourly by allowing it to run a few minutes to see if it has cleared. If you were doing laundry when you noticed the rusty water, do not dry anything in your dryer. Please call for a laundry supplement that the City supplies at no cost. This is available at the Water/Sewer Billing Department or delivered to you, free of charge, however someone must be at home to accept delivery.
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Where do I purchase fire hydrants and what is the cost?
Contractors can purchase fire hydrants from the City of Findlay Water Distribution Dept at 136 N Blanchard St. Current pricing can be found on the Contractor Information page. Please call our office for further information at 419-424-7192.
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Whom should I call for an emergency turn-off?
Water/Sewer Billing Office: 419-424-7190 (option 1) Monday - Friday ~ 8 a.m. - 5 p.m.
Water Distribution Department: 419-424-7192 (option 2) Monday - Friday ~ 7 a.m. - 4 p.m.
Water Treatment Plant: 419-424-7193 (option 3) Weekdays after 5 p.m. or weekends
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Whom should I call to report a leak?
Water Distribution Department: 419-424-7192 (option 2) Monday - Friday ~ 7 a.m. - 4 p.m.
Water Treatment Plant: 419-424-7193 (option 3) Weekdays after 5 p.m. or weekends
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Why are there paint markings or marker flags in my yard?
There has been a request by a utility company, through the Ohio Utilities Protection Services (OUPS), to perform work in the immediate area where the paint markings/flag markers are and we are required by law to locate and identify where we have underground facilities.
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Why is my water discolored? Is it safe?
Discolored water which is reddish brown can be caused by corrosion in the pipes that carry the water from the treatment plant to your home or corrosion in your home's plumbing, including the hot water heater. This discolored water meets all health-based regulations, but it can stain laundry.
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Will you fill my swimming pool with water?
